• Design meeting
• System evaluation
• Hardware/Software survey

Development Phase

Design and programming of:

• Database structure
• Screens
• Templates
• Reports
• Custom applications
• Web interfaces
• Application integration

Data:

• Existing database conversion
• Data importing

Implementation Phase

Installation and configuration of:

• File and web servers
• Workstations
• PDA/Handhelds
• Remote users (synchronization)
• Remote offices (synchronization)

Support Phase

• Performance tuning
• Technical support plans